Cleartrip Puns

Called their official support number +919595333333, tried options 1 & 4, which do not get accepted & the IVR ends by saying "didn't receive any input". What's scary is, immediately after, there are strange animal screaming sounds. Called from multiple numbers and had the same experience.

Anybody else encountered this?

CLEARTRIP IS AN ABSOLUTE SCAM!

I had booked a ticket for staff on November 4th which was from a City A to City B and then Dubai. However, on the 1st of November, I received an email mentioning that the flight between City A and City B has been preponed, changing the gap from 6 hours to 2 hours. In India, you need to have a valid RAPID PCR TEST which is about 4-6 hours before boarding any flight to the U.A.E and especially Dubai. Therefore, my staff is legally NOT allowed to board the flight. Upon which, the first action was to call cleartrip. Initially, there was no response despite being on hold for more than 20 mins. The next day, 2nd Novmber, we were able to get on call with cleartrip and said that the flight has been rescheduled by the airline and therefore are eligible for a FULL refund. They said they would need time to process this. I kept calling them for the next 1.5 days and they kept asking for time. Eventually, on the 3rd of November, I had to hit the cancel button on the website despite them asking me to hold on. The passenger did not board the flight for obvious reasons.

Several days and calls later, we receive a call from cleartrip saying that we were a no show and we will be fully charged for the flight! I argued that their staff had asked me wait. Luckily, I have recordings of each call, YET the refuse to accept the fault!! I also had a difficult time finding their email and sent several emails between 1st and 3rd November. Still. Zilch. They still claim that it was our fault.

I went to their office and guess what? They're closed :)

What do I do? Please help me someone!