Deskside Puns

Hello all. As the title says, I'm currently a "T4 Deskside Support" specialist, about 10yrs of IT xp under my belt. I have an opportunity to transition into an SCCM Admin position, and I want to make sure I'm prepared.

I'm currently brushing up on PowerShell, Win server 2019, and packaging/deployment. I've done this in the past but not regularly so the knowledge is fleeting.

What else would be beneficial to look into for an SCCM Admin? What is the day to day like for an SCCM Admin?

We are a growing NYC based Managed Service Provider that provides high-touch IT support and technology consulting services to meet the unique needs of the alternative investment industry and other demanding professional firms.

We’re driven to help our customers and their employees achieve business goals via customized technology solutions. Although we specialize in technology solutions, we are a people-first company that invests in the long-term success of our employees. Our team affords plenty of opportunity for out-of-the-box thinkers looking to grow their career.

Job Description:

We are seeking a full time employee as a Deskside Support Technician, who will work as a part of our First Response Group.

In your role, you will act as a primary support member of the team on day-to-day client issues.

The ideal candidate will be self-motivated, thorough, have strong collaboration, communication and documentation skills. You should have experience with and be comfortable working as part of a technical team.

Responsibilities:

• Supporting our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits
• Creating new users, configuring laptops, and setting up their desks/workstations
• Troubleshooting day to day technical issues and assisting with daily requests
• Working trouble tickets from creation all the way through resolution or escalation
• Prompt and thorough documentation of all work via our ticketing system
• Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation

Requirements (Must Have):

• Incredible sense of pride and passion for what you do and a desire to help your teammates
• BA or relevant certifications and working experience
• Minimum 2 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support
• Experience working as part of support team
• Experience using an issue or ticket tracking system and RMM tools
• Strong communication (written & verbal) and customer service skills
• Ability to learn new technologies and systems quickly
• Ability to work through issues methodically
• Ability & willingness to properly document processes and assets
• Expert level end-user and desktop support skills
• Experience and knowledge of popular business cloud-based services
• Experience in virus and malware remediation
• Basic experience with Office 365 management

As the title says, I have an interview for a Deskside Support Intern role and I need some advice/possible questions to prep. Here's the job responsibilities.

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 7/10 or Office 2010/2016 or related to software and hardware compatibility. Face to face and hands on troubleshooting are required.
* Diagnose hardware issues, order parts, and replace faulty components.
* Answering user questions directly related to Windows 7, Office 2010, and other supported applications and documenting all issues using Service Desk ticketing system.
* Use SCCM to push and install approved corporate applications and reimage laptops and desktops as needed following company policy.
* Translate User Needs into Design Input Requirements to comply with regulatory requirements and best-practice standards.
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
* Follow detailed technical instructions to ensure adherence to corporate quality standards.

Five days ago I made a post asking for advice for a Deskside Support Internship Interview. Yesterday I had the interview and I got the job. Thanks for helping me out. Here's the post I made.

https://www.reddit.com/r/CompTIA/comments/pd4lgk/got_an_interview_for_a_deskside_support_intern/

CREE is hiring an IT Deskside Support Technician.

Good opportunity for someone who wants to level up in his IT Career.

Do you guys know someone that could be interested ?

The job details can be found here.

IT Deskside Support Technician (myworkdayjobs.com)

You can also find the rest of the openings here: Search for Jobs (myworkdayjobs.com)

I just added a deskside repeater display, using a Pimoroni Hyperpixel 4 square display. It's a nice 720px by 720px display that makes a nice standing unit when connected to a Pi's GPIO header. I initially planned to use a Pi Zero W, but found it somewhat underpowered when running Chromium in kiosk mode, so I upgraded to a 4GB Pi 4.

I'm using tar1090 on my Piaware for a Twitter bot I run, so I have configured a startup script to open that full screen on my desk display, showing full labels for aircraft, plus 2 minutes of trails. There's a lot you can do with tar1090's URL properties, so you can quickly define the display you want. I'd recommend building out a custom display URL on a PC, before adding it to a script that launches a frameless kiosk view.

A timelapse animated GIF of my square radar...

The result is a colourful quick glance map that sits just to the side of my main monitors, where i can watch what's coming past on its way into LHR and what choppers are heading up the river on the low flying route across the city.

So a position is about to open in my company and I really want to go for it but I feel like I don't know enough. I have an A+. I'm studying for my Network+. I currently work in what I call a "pseudo IT position". I mostly install drivers and do basic troubleshooting for on site technicians. For my specific company, I know I need to know SCCM, Powershell and AD. I know basic AD and have a book on Powershell. Trying to find ways to brush up on all this before applying/interviewing. Any suggestions?

I need help fleshing out my resume as I feel like its truly lacking the details there!

I recently finished a 6 month training program and a 5 week practicum but I definitely know I'm doing something wrong on the resume part!

https://docdro.id/0SfxwlZ

Edit: I do use "hidden" tables on my resumes for each section and from what I do recall from my 6 month training is that you usually put the "most recent" stuff at the top so at this point its either Education/Certs or Job Experience. My header section is all my contact info, originally I had my LinkedIn profile on there but I've removed it for now.

Hi everyone.

I'm unhappy in my current role working as a deskside support tech. I would love to move to a role in the back end, but I'm not exactly sure how to actually get there.

I graduated with a Bachelor's in IT in May 2019. For the past 6 months, I've been working in a large tech city as a tier 2 desktop support/the only mobile device support technician in my company. I have no internship experience of any kind.

I've been sending out applications for entry level network tech, sysadmin, etc... and have had heard no response.

I don't understand how to transition to a back end role. I'm feeling frustrated in my current role and I want out of deskside support as soon as humanly possible. I was wondering if you fine people at /r/itcareerquestions had any sort of advice to give me regarding my present situation? Thanks in advance.

I take my Bearded Dragon out when I play on a computer or on my system, and she just sits there and watches. But my room gets hot so I have to turn on the AC occasionally. So I was wondering if there's like a heat lamp that I can put on my desk and let her sit under so she doesn't get to cold.

Hi Everyone, I have recently left my job of 12 years of working for a laptop repair company, I started there as an apprentice while attending college and left being the operations manager and gained lots of experience in both IT and as a business manager but I am now wanting to focus my career on IT and ideally get a job in the next 5 years that is more involved with the infrastructure of large networks.

I am not sure exactly which area I want to specialise in but hopefully once I start working in this industry I will get a better idea of what exactly I need to do but I know I need to get experience in some entry level positions first.

I have had 2 interviews this week which I feel very confident about but just want to get some feedback on helpdesk vs deskside and progression from there.

One of the positions is a 12 month contract with a huge international law firm and it is deskside support, I inquired about progression from this and the informed me that this position is only available because the person that usually does deskside is working on another project for 12 months and then will return to this position, he also said that this is purely deskside with no helpdesk at all and because of that I would have to gain experience in helpdesk before i could progress any further in the company.

The other position is only a 3 month contract with the largest online bicycle retailer in the world and it is helpdesk support, I inquired about about why it was only a 3 month contract and they said their company works on 12 month contracts and the person left after 9 so they needed someone to finish the 3 months of it, they have also just built a new larger office building which they are moving to in 6 weeks time and I have been told there will be more positions opening up then. This job is also only 1 hour travel time a day compared to 2 hours a day in the other position.

Before the interviews I felt like the 12 month contract job would have been the better option, but now I feel like the 3 month contract might be the better choice for me, I know that I may not get either of these jobs but I feel understanding progression of deskside vs helpdesk will help with my decisions on other job applications.

Thank you for any input on this.

I've done deskside support for over 5 years now. I have decent experience but I've only ever had desk side or end user support titles. I've had experience administrating servers or troubleshooting networks a bit but never landed an official admin role.

I've recently been offered a role as LEAD support technician for a very profitable company. However, I will need to relocate, albeit not that far, and I'm not entirely thrilled about that, but I'm willing to do so for a good opportunity that will help my resume and make me more marketable in the long run.

I have yet to discover what this "lead" role will truly entail. It isn't technically a management position of course, but I suspect it will give me some management experience and credibility as I will be guiding and overseeing some other technicians and interfacing with business areas and projects that the other technicians may not.

Admittedly I'm a little bit torn as to whether or not I want to uproot my current life and relocate at this time as I have some good things going on in my personal life, but I certainly don't want to pass up a great opportunity in my professional life. In other's experience, would taking on a role like this truly modify my trajectory in a positive way in the view of hiring managers out there in the IT world, or would the title be negligible? Of course this assumes that the experience and my ability to interview accordingly after the fact, lives up to the title. But I wonder how well the "Lead" title will speak to potential hiring managers and if it can truly be a gateway into IT management or project management.

Any thoughts would be appreciated.

Edit: Also, I don't have a degree. I know that matters in a lot of companies.

Is this a pipe dream or can it be done?

I ask, as so much research has been done showing that a technical manager is not always the best manager. Said research showing that IT managers tend to get too into the hands-on and should be doing more leading than anything.

My experience being: 7 Years IT support position, Master's degree in IT, A+, Net+ certs, working on MCSA, and ITIL and hope to have before Summer.

So have you seen any or experienced any situations where this happened?

Is it actually a good idea to do this in order to keep the broader picture in mind and in turn able to focus less on technical and more on leading a team?

The largest concern from losing my job is the pay cut if I don't go management.

Beein in IT since 2004.. Help Desk -> Technical Lead -> ServiceNow Admin/Developer -> Team Leader of a Mix HelpDesk/Deskside Suppor for about 4 years now

Next move is Manager of the team (which I feel I am being groomed for) or opportunity to move into being ITSM Manager - overseeing Major Incident, Problem, Change, etc.

Kind of confused on pros and cons of both career steps and what would potentially provide continued growth and upside

Manager of the team today (as opposed to Team Lead) would really man I have some more control, but a title change, and involved in new tech projects we keep pushing out

Manager ITSM helps oversee the incident/problem/change world and influence process change and enhancements - I guess seeing more of the infrastructure world of changes etc.

Both could provide a further upgrade in time to Sr.Manager I I assume...both roles report to a Sr.Manager today

Any advise or insight would be great - if any other details would help, please let me know

Howdy! A new position just opened and I want to see if there's anyone on here who is looking for something similar:

Our long-term client east of Round Rock is seeking a Deskside Support person for a Windows 7 --> 10 migration. This is targeted to be a six-month-long contract, 40 hours per week onsite. We offer health insurance for our contractors after two months of employment.

As for skills, we need someone who has 5+ years' experience in a Help Desk-related role, and has expert-level knowledge of SCCM.

DM me if you're interested and we can go from there. :)

Hello,

I am working on building some documentation for our Desktop technicians so that they have basic knowledge with SCCM. How to troubleshoot if imaging fails, using CMTrace, quick overview of how the backend works etc. I was wondering if anyone here ever did this sort of document and have any ideas / online training that could help me out? Most of the documentation I find online is aimed at SCCM admins.

Thank you,

Hey everyone,

I started my IT career after a ton of classes (Cisco academy included) about 3 years ago. I was a helpdesk technician for about 5-6 months and took a position across the country to be a local support for one of our customers.

The contract was 2 years and I moved back since there were a ton of issues with the other local tech I worked with, plus me and my husband were miserable in the city/state we lived in and became depressed. I had always wanted to go into Networking due to my background but they are overworked at my job and the people on that team are pretty miserable. I also ruled out Cyber Security as it's pretty difficult to land a spot on that team without decent experience so I settled on Linux.

Anyway, I was looking at possibly joining this team in August when other Deskside Support position came up for Dallas. Me and my husband have wanted to live in Dallas for years and were most likely going to move there in the next 3-5 years. I told them the raise I would need (which was pretty high) and to my surprise, they agreed.

So now I'm going back to Deskside Support for at least 2 years. I don't mind this job, especially at the rate I'm getting paid, plus the free move to Dallas, but it is pretty boring to me. So I've been wondering while I'm waiting for the contract to end, what would be a good next position to go from here? I looked at Systems Administrator but they want a ton of experience I don't have so I'm not really sure where to go. Any advice/experience would be appreciated!

I will answer any and all questions to make things clearer (Sorry only slept 3hrs last night)

Link to resume (suggestions mode): https://docs.google.com/document/d/1LcoO70vr6Yn-0JB4Z8Prcoicpiv4Qd1JVSdTDSGAowo/edit?usp=sharing

I work for for a local deskside support team in a large oil company - specifcally in the UK office.

One of IT supervisors is ironically our best customers. I'm all well and used to supervisors and managers losing a degree of their technical abilities when they run off up the management tree but this individual is hopeless.

We are currently refreshing the client hardware so the first saga was explaining the process of backing up their desktop to them, followed by explaining how to play with the view settings in Outlook to make it look like their old laptop.

Later that the 'wonder' retruned asking why their second monitor was no longer working, which was 'primarily' caused by it being switched off. At the same time I was asked to remove the shadows from the text on the desktop icons, not because their have poor vision but simply through personal preferance. I know there is a setting to change this but as it turns out this was not done on her old machine. Incedinitly it turned out she had her desktop set to plain balck on her previous machine and its last I checked you dont see shadows on black.

Finally as I was about to go home for the day they asked me to take a look at their machine as it wasn't shutting down. Knowing the individual well I assumed there was .pst file (big one) attached to her outlook from a network area which causes problems in our envorinment. This person works in IT and has done this on at least 8 separate occasions that I'm aware of and each told please dont do it again, if you need it - copy it to your C: drive somewhere.

This is supposed to be our leader. WTF!

I've been in IT for almost 10 years now. I currently work at a very major global company as a Deskside technician. I am one of only two on-site technicians for a 500 person facility, responsible for another 200 or so field users and 6 or 7 training centers throughout the US. I am also currently the defacto authority on the Macintosh systems within the enterprise and am being asked by tier 3 to take on their responsibilities after a recent contract change, but they are unable to offer me a position because it does not fit their support model.

I am experienced through my work at this company with SCCM 2007 and 2012, as well as JAMF, Cisco Telepresence, HP Asset Manager, and other enterprise software.

My problem is that I look like shit on paper. Practically no certs, no degree, and I'm not sure how I can convey to new employees that not only have I peaked where I am at, but I am so deep into the rabbit hole of tier 3 work that my deskside work is unsatisfying.

I'm turning 29 pretty soon, and I might have an opportunity to go back to school to finish my credits for an associate's, but it's not going to be a tech degree which is part of why I bailed. I know I can pass an A+, and probably Network+ at this point.

I'm just struggling to feel confident enough going after these jobs to get my foot in the door. I know I can physically do the job of tier 3 for Mac or Windows, I guess I just don't know how much my experience is going to be worth vs an unrelated degree or some simple certs.

As the title says, I have an interview for a Deskside Support Intern role and I need some advice/possible questions to prep. Here's the job responsibilities.

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 7/10 or Office 2010/2016 or related to software and hardware compatibility. Face to face and hands on troubleshooting are required.
* Diagnose hardware issues, order parts, and replace faulty components.
* Answering user questions directly related to Windows 7, Office 2010, and other supported applications and documenting all issues using Service Desk ticketing system.
* Use SCCM to push and install approved corporate applications and reimage laptops and desktops as needed following company policy.
* Translate User Needs into Design Input Requirements to comply with regulatory requirements and best-practice standards.
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
* Follow detailed technical instructions to ensure adherence to corporate quality standards.

CREE is hiring an IT Deskside Support Technician.

Good opportunity for someone who wants to level up in his IT Career.

Do you guys know someone that could be interested ?

The job details can be found here.

IT Deskside Support Technician (myworkdayjobs.com)

You can also find the rest of the openings here: Search for Jobs (myworkdayjobs.com)

Deskside Support Engineer

We are a high growth Managed Service Provider that provides high-touch IT support and technology consulting services to meet the unique needs of the alternative investment industry and other demanding professional firms.

We’re driven to help our customers and their employees achieve business goals via customized technology solutions. Although we specialize in technology solutions, we are a people-first company that invests in the long-term success of our employees. Our team affords plenty of opportunity for out-of-the-box thinkers looking to grow their career.

Job Description:

We are seeking a full time employee as a Deskside Support Engineer, who will work as a part of our First Response Group.

In your role, you will act as a primary support member of the team on day-to-day client issues.

The ideal candidate will be self-motivated, thorough, have strong collaboration, communication and documentation skills. You should have experience with and be comfortable working as part of a technical team.

Responsibilities:

• Supporting our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits
• Creating new users, configuring laptops, and setting up their desks/workstations
• Troubleshooting day to day technical issues and assisting with daily requests
• Working trouble tickets from creation all the way through resolution or escalation
• Prompt and thorough documentation of all work via our ticketing system
• Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation

Requirements (Must Have):

• Incredible sense of pride and passion for what you do and a desire to help your teammates
• BA or relevant certifications and working experience
• Minimum 2 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support
• Experience working as part of support team
• Experience using an issue or ticket tracking system and RMM tools
• Strong communication (written & verbal) and customer service skills
• Ability to learn new technologies and systems quickly
• Ability to work through issues methodically
• Ability & willingness to properly document processes and assets
• Expert level end-user and desktop support skills
• Experience and knowledge of popular business cloud-based services
• Experience in virus and malware remediation
• Basic experience with