I apologize for this wall of text, I didn't know where I should cut out parts because they're all relevant to the story. Sorry again.
Hey TFR people! So for background, I work at a kiosk in a mall where I repair cracked phones and do other mind numbing work that I can now probably do in my sleep. I've been doing this job for a little over two years and can fix an iPhone, for example, in about 15 minutes. I apologize for the wall of text. Anyway, this story happened last night.
So, a family of three walk up (mother, father and daughter) but only the father spoke to me and this is where conversation starts. Note: When I was handed this girls phone she had a case with this image on it and was already about to laugh. Customer will be C and I of course will be Me.
C: How much does it cost to fix my daughters phone and can it be fixed?
Me: Oh it's very repairable, after tax and labor, it comes to $xxx.xx.
C: Do it
Fuck, he's one of these guys...
Me: Alright then, I just need a name and signature on this disclaimer we have.
At this point, I've taken their phone and am prepping to work on it.
C: Do I have to use my real name?
PAUSE Now, over the 2+ years I've worked here, I have never heard this question. So I was kind of taken by surprise by it. For a minute, I thought he was one of those paranoid people. PLAY
Me: Um.. Well I guess you don't have to. It's preferred since we can look you up in our system faster later.
C: Oh ok.
I turn back around and start to use my tools on the phone when customer guy throws me another curve ball question.
C: Can my daughter still play the piano when this is done?
I manage to turn and see him smirking a little and go back to his serious poker face so I pick up that he's joking.
Me: Well I would hope so. Slight laughter
C: Oh ok great! She's never even touched one before so it's good to hear her skill won't change in the slightest.
I'm on the verge of outright laughing at this point. I manage to hold it back and finish my repair. I snap her grumpy cat case back on, hand her phone back when she mentions the home button isn't working.
Oh that's an easy fix
Me: Ah, don't worry. Give me one second and I'll have that fixed.
C: One. Try it now "Insert girls name"
Me: Haha well I haven't done what I need to yet.
I pull out a giant clear bag half full of spare parts.
**
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