Root cause analysis Puns

Title. I made a shift from marketing analytics to product analytics at my company. The job went from understanding audiences, optimizing spend, and experimentation, to examining anomalies in metric trends to help explain why a dip/spike occurred... and pointing engineers at where the bug occurred. It's almost exclusively backward-looking and engineering-focused. Is this really what product analytics is about? Or did I draw the short stick here?

Mechanical engineer turned project/service/operations/whatever manager here. I'm struggling with some people on my team who take technical service calls. What I want to do is teach people how to "think like an engineer" or perform basic root cause analysis. Telling my team they can't just dive in and immediately rip things apart isn't a viable solution without offering them other tools.

These are very smart, experienced technicians. They know way more about these systems than I do! They can do this, I know they can and I'm determined to help them. The best I can come up with is providing a very basic root cause analysis lesson grounded in everyday examples and teaching the 5-why tool. I don't want to get too complicated here, the equipment we build really isn't black magic: it's just a conveyor with some pneumatics sprinkled throughout.

I've considered flow charts for common issues, but I don't want to start a tech support farm and this doesn't address the underlying issue. These are skilled individuals who are often in the field with real problems in front of them. I believe that they need these tools at the ready.

Has anyone been through this? Any resources or ideas that can help me here? Currently, I'm just putting together a 30-60 minute RCA For Dummies lesson. Even a discussion about engineering students/interns/recent graduates could be helpful here.

Hi everyone, I am not sure if this type of question is allowed here, but would anyone want to give me feedback on the 5 whys- root cause analysis. It is my first time doing it and this is a hypothetical situation. Thank you

...Thank you for your responses, these have been very useful. Also, I'll like to add that I am not a project manager or work in the field, just very interested in learning about PM.

https://preview.redd.it/731uyi47wg551.jpg?width=2000&format=pjpg&auto=webp&s=87c9865f3b9b06a1fe605546389e0f6775f76c32

On Sunday, I smoked an approximately 12 lbs prime brisket. I only used salt and pepper and smoked it around 225 to 250 for 12 hours over post oak. When it reached 160 internal, I wrapped it in peach/ pink butcher paper and placed it back on the smoker until the internal as 200. The meat was then taken off and placed in cooler for a little over an hour while still wrapped.

The finished product while tasty and very juicy and tender, ended up having a taste profile and meat texture much for akin to a roast than brisket. This was much more apparent in the meat of the point and less so from the flat.

Has this happened to anyone else? Any thoughts on what might have happened?

My best guess as to what might have happened:

What a major leak of cryogenic liquid methane might look like:

https://www.facebook.com/watch/?v=440159463385200

A damaged seal or valve could have flooded cryogenic liquid methane from the upper tank onto the launch pad just after the test fire. Then, based upon this video, it looks like it might have rapidly spread out across the surface, pouring downhill to the right where it would not have necessarily been ignited immediately by the methane flare stack.

As this fluid warmed up above the -259 degree F boiling point it would have vaporized and risen vertically because of the low density of Ch4, probably also condensing any water vapor into a white cloud.

There would have been a build up of this vapor, trapped by the skirt, that would have been heated by the super-hot Raptor engine, which had just completed the test fire. The resulting ignition of vaporized methane would have resulted in a fuel-air explosion that should have been hot enough to vaporize the remaining liquid methane on the ground as well as fuel within the vehicle.

Kaboom!

Anyone know where to find this? I can’t for the life of me remember! Thanks in advance.

I'm investigating a ticket and found an old ticket where someone said the customer would like a full FAR done if a RCA cannot be performed or provided. My google-fo has not helped me identify this acronym. I was thinking "Field Assessment Review".

Looking for advice and what to expect?

I tried looking through this sub using search but didn't find much.

Trainers, we want to give you visibility on an issue we’ve been looking into for several weeks, as we now understand its root cause.

On December 27th, we noticed an issue that impacted fewer than 0.01% of all Pokémon GO users. The issue resulted in some users being unable to log into Pokémon GO, other Trainers unable to access features of the app such as Gyms, and an even smaller subset no longer able to access some of their playing history.

If you fall into any of these impacted groups, you have previously received an email from us with an update on how we’ve remedied this for you. However, if any of you are still experiencing unexplained or aberrant behavior with your account, we encourage you to reach out to our support team via in-game help, and we will do our best to help you.

As for the root cause of the issue, we learned that Google Cloud Datastore, which is the underlying service that supports Pokémon GO, experienced a low rate of errors, which affected some of the player and player-associated data for a small subset of Trainers who played between December 20th, 2018 and January 18th, 2019. Fortunately, Google Cloud has remediated the issue and is taking steps to prevent future recurrence.

We appreciate your understanding.

As it says in the title really - what templates/methodologies do you use for RCA? I work to ITIL guidelines generally. I'm trying to make a template document for my own processes and I'm interested in tactics other MSPs use.