Hey! Does anyone have any creative ways they’ve been able to boost employee morale? Looking for ways to better our cafes health, and I think making our employees feel more appreciated and happier might be a good place to start!
...Apparently "Management," was not the correct answer.
Needs to have Vegetarian and vegan options, preferred to be in Portland proper but Beaverton/Tigard/Vancouver/etc is ok too
https://preview.redd.it/cxqqnm6faj981.png?width=1830&format=png&auto=webp&s=0914677f5ad083f1a51591433a429f026561148b
Hello my friends.... I'm probably going to be sharing a few stories on here because hooooo boy have I seen a lot in my time working for fortune 100 companies.
Anyway, my former employer pays decent and has great benefits. However, that's where the fun ends. They have a culture of extreme micromanagement, like your boss watching you on camera multiple times a week and calling you for things like "why are you sitting down?" "why is your cell phone out?" and being written up for EVERYTHING. Matter of fact, they have it in their HR policy to have a running write up on EVERY employee. One minute late? Document. Forgot your name badge? Document. Didn't use the approved greeting? Document.
This environment is small retail stores with consultation seating that are sometimes very slow with no customers and sometimes busy with a line. Our process for customer interactions have about 25 steps and heaven forbid you forget one and it's a mystery shop. I was a manager for them and I was on conference calls in which senior leadership straight up said "We pay well, so if employees dont follow the steps we will just replace them". Their process to sell was bad because you came off as a pushy salesperson instead of a specialist.
Well, the oppressive culture and "easily replaceable" mindset killed the morale of the workers. Their solution? Forced Slack usage! So they introduced these Slack teams and by the time they were done I had four groups that I had to monitor. My team that I supervised had two to keep track of. My team and I were told that it was mandatory to participate in these teams. So when someone posted that they made a sale, we were obligated to show participation with a "positive response" we were also obligated to brag about the sales we did (my team was in the top 10%, we didn't need to brag, just leave us alone and pay us our commission). There were times that leadership would test us for participation and if we didn't respond they would pull up the cameras in our store to see what we were doing that caused us to not participate. There was day that we were really busy and my team and I didn't have time to be on Slack. I received a phone call around 7pm from my boss asking about our lack of participation in Slack and that she was "sick of this, your team is just lazy!"
It isn't just about pay... it's about respect. If the team performs, let them do their thing! If you have a good leader, let them lead! Give up old school thinking of "Always Standi
... keep reading on reddit ➡
businesses that prioritize making money over all else often overlook their potential losses from treating their employees like shit. with significant turnover from dissatisfied and frustrated employees comes huge expense. novice employees are not nearly as efficient as veteran employees and training takes even more staff to accomplish.
the amount of knowledge that walks out the door from a wave of disgruntled employees walking out the door can be a huge hit to a business.
there is often a disconnect between upper management and the issues that are frustrating lower level employees. addressing these concerns and treating employees well will earn loyalty and performance from employees.
wisely motivating employees with rewards and addressing their concerns goes a long way with employee morale.
RC gets customer service. he worked a miracle with chewy with superior customer service being the cornerstone of his business model.
in my opinion, superior attention to maintaining high employee morale would be another cornerstone. this idea is much more than handsome pay and bonuses. it isn't as much about the money as it is about the treatment of the employees. just like with chewy. it isn't as much about the price of the items as it is about the treatment of the customers.
treating employees well doesn't have to be incredibly expensive. just like you listen to the customers, you listen to the employees... at every level. listen to their ideas of how to improve things. listen to their concerns of what brings stress into their jobs.
give them feedback. make changes. if an idea doesn't work, explain why. if an idea is good, take steps forward with it.
effective communication between upper management and lower level employees can provide management with a wealth of information on how to improve the company. especially in smaller ways that make a big difference to the employees.
too many businesses treat their employees like faceless, replaceable cogs and employees feel that and resent it to a degree.
ryan gets it. as a gamestop shareholder i want to be proud of how gamestop employees are treated. i want them to be listened to, and i want good ideas to be acted upon. i want employee morale to be a gamestop priority as well as customer service.
multiple levels of employees/management can work together to figure out how to move forward in a way that is of the greatest benefit to both workers and customers.
a solid found
... keep reading on reddit ➡
So I found myself reading posts on r/gamestop. What I found was an unsettling amount of negative employee sentiment.
Considering our collective position as shareholders, I'm wondering if we have an opportunity here to do some good and advocate for the company's employees.
Just a thought.
Further coverage:
https://slate.com/technology/2021/01/gamestop-employees-stock-retail.html
Edited for clarity.
