Today, I'd like to share a memory with you guys from my ol' I.T. days. I only worked in tech support for a year before I managed to escape it, but these memories are burned into my skull.
I was working as the regional onsite support technician for an internet-connected telephone company at the time. I say that as if I was some big-shot with a degree and twenty years experience under my belt, but the reality was that I was a scrawny, pimply 19-year old who was shoved into the position since literally no one wanted to be the onsite support dude. I quickly learnt why.
If the client isn't happy, and they're not willing to sign on that mythical dotted line confirming the installation is done, then you don't go home.
Tis a shitty rule, but it was the rules.
It was a day like any other, I had two installations lined up, one for ShitInc. from 09:00 to 11:00, and the other for ProbablyWereCunts .co from 12:00 to 15:00. So, I grabbed the boxes of phones, grabbed the routers and packed my laptop into the little Chevy Spark and scooted off.
I arrived to the office at 09:10, after spending 10 minutes in the parking lot silently contemplating sticking a hoze into the exhaust and falling the fuck to sleep, hopefully waking up in Valhalla instead of in a hospital where I'll have yet another bill to pay. The note left on the clients account said they had two phones to set up, a router that routed all voice data directly to our servers, and three desktop applications to install and set up, that our company designed that acted like Skype, except it wasn't free, and it was shittily made.
I grabbed the phones and the router, slung my backpack onto my back and made my way to reception.
"Hi, I'm here to see Bitch, I'm here to install the phones?"
The receptionist put down her magazine and gave me a cursory glance, before smacking her lips and turning her head into the doorway behind her.
"Bitch, the guy for the phones!" she screamed, before shutting the door and looking back up at me, most likely wondering why the fuck I'm still standing in front of her considering that her job's done.
Two minutes later I heard the clacking of heels moving towards the door. They swung open, banging against the wall, as she walked in.
"Ah! You must be here to install the phones!" she said, as she glanced at the boxes of phones sitting in front of me, "Come right in!"
I walked into the doorway, and gasped.
Each desk... Had a network port.
And plugs for power
... keep reading on reddit ➡Curly, right, from The Three Stooges. Part of his brain case, it come off, how'd that happen? (M)
Everyone always forgets about the joes and shemp
Backstory: This was a small hotel and the owner didn’t like computers. We had a computer to appease the hotel chain. We, however, did almost everything manually, except the posting room and tax everything else completely manual. We had room cards these were cards that had all the room info on it and paper registration cards. We had the guest fill it out and put the rate on it, flip the card over and put the rate on the back then have the guest initial the back next to the rate. This was done because people being cheap, would come down the next morning and say oh no my rate wasn’t that. I was quote some incredibly low rate we didn’t even offer, like ½ to ¼ of what they would have been offered.
The way we checked people in was we put it all down on the registration card then take an imprint of the credit card clip it all together with the room card then check the room in once it slowed down. Sometimes if it was busy on the evening shift, they would have 10-20 rooms they had to check in later.
We had these three women who were your normal blonde idiots. Insert many stupid blonde jokes here and several of these jokes would apply to at least one if not all three. We had to literally retrain them every day they worked. You would show them how to do something and 30 min later they made the same mistake again. Normally there was one of them that worked with a good evening shift worker. The good worker would find most of the mistakes and correct them, then the night auditor would usually find the rest. This hotel was only 120 room hotel again very small. The night audit only usually took about 3 hours or so.
Story: One evening the normal good crew all wanted off so it left the three idiots to work, the GM figured if he let all three work together, they could handle the check-in we were expecting without too much trouble. I started at 11 PM, so I wasn’t too bored I would start my audit about 2 AM and was done normally by 5 AM. Tonight as soon as I walked in the door something inside my head screamed at me to start immediately on the audit. The first thing I checked was the rates in the computer matched what the card said was correct. The first 5 rooms 3 of them were not correct, the front didn’t match the back or didn’t match the computer. Some were like $55 on the front, $45 on the back and the computer listed $60. I grab a piece of paper and began to write down every single mistake I found that night. I also found rooms that were not checked into the compute
... keep reading on reddit ➡
Name 3 current show members you'd like to see gone tomorrow.
BRENT-SHULI-WILDING
What side would they be on during the 2nd ACW? Do they still make movies like Chaplin?
)