I'm running my business from my cell phone right now and I'd like to get some actual office phones. I'm a tech business but know little about VOIP which is where I'm here. I would have 3 phones to start and probably fewer than 10 total after, say, a couple years from now.
For phones, I was going to get Yealink as it seems to have a good reputation here. I had planned on building a Freepbx machine(unless you've got a better idea) but before I do, I wonder if it makes sense to spend the money on a specific hardware such as a Sangoma gateway?
I apologize if I'm not asking the question properly or if I'm leaving out a bunch. I'm just really not sure where to start as this is such a vast market it seems.
I seek and will repay assistance configuring Zapier to log incoming and outgoing calls by looking up the number of the call and searching the match to a matter and logging the call (as SF does, as a task) to that matter in a way that updates the record but also adds a count in the “last called date” and “number of calls” fields for that contact’s matter.
https://zapier.com/apps/sangoma-freepbxpbxact/integrations/salesforce
https://zapier.com/apps/salesforce/integrations/sangoma-freepbxpbxact/588840/update-salesforce-records-with-new-sangoma-outbound-calls
https://community.zapier.com/general-questions-3/updating-salesforce-contact-record-log-a-call-3505
I cannot for the life of me get it to do this for outbound or inbound calls. I can get it to find the contact and log tasks but it doesn’t log them in a way that relates to the last called and number of calls and it doesn’t list the logged call with all other activities in the timeline.
Anyone know any resources or contacts that could assist here? I would be interested and downright eager to work something out ASAP.
We have had issues with our IP system since day 1. Scratchy audio, dropped calls, etc. After about 2 years of trying this and that, a new tech for our company basically said our Sangoma phones were shit and to get new phones. It sounded like he was fishing for a fix and it may not actually fix our issues. To prevent wasting a few thousands dollars, I'd like to buy 1-2 new phones and then see if they sound/function better than Sangoma phones.
Can I add 2 Yealink phones to our Sangoma network?
I have been looking to invest into voip companies and since sangoma was publicly traded, I wanted to start there. How does the products from sangoma stand against the industry? Are they a reputable name in your field? What is a barometer I should use to see if thr companies products are good?
I have read reviews of the company online but would really appreciate an opinion from some people who actually help set up these products.
Thanks again!
Hello,
I'm experiencing a very strange issue with my S705 console. The receiving volume is perfectly loud, maybe even a bit too much so, but the output volume is extremely quiet, even after changing the settings the person on the other end can barely hear me. I have to use the speakerphone or another extension alltogether. Has anyone else encountered this issue, and is there a way to circumvent this aside from replacing the unit?
I understand that this is an Asterisk sub but I’m not really sure where to ask this and since it does pertain to Digium, maybe some Asterisk techs may be able to help.
The issue I’m having is that we have a customer who would like to use the Digium Mobile Client while offsite. Seems simple enough. However, the issue we’ve encountered is that in order for the mobile app to work, you have allow SIP traffic to be open to 0.0.0.0 in the Access Rules. By doing so, port 5060 is now open to the outside world and as a result, their system began to get slammed with individuals trying to authenticate. Eventually, someone did and was able to make international calls. We were able to identify it and shut it down but it was obviously a pretty big deal.
So, we’ve tried using a dual DNS, but I’m not exactly sure why that didn’t work (I wasn’t involved in that particular part). The customer doesn’t want to use a vpn on their phones as they’d have to leave that connected just for the app to work. At this point we aren’t really sure what needs to occur. Has anyone else successfully used the mobile clients on a Switchvox system, or honestly any system, and what steps were taken? What firewall rules were required?
Any ideas are welcome. This is a jumping off point and talking through this may help spark an idea. We’ve talked with Digium support engineers and their response is pretty much to just rely on the “Strong Passwords” and open it up. When we told them that we did and still got hacked, they had no response. They say to use their Session Border Controller but when pressed on how that would work/help, they couldn’t explain it. It just works is kind of the answer but we aren’t really sure how.
Anyway, if you read this, thank you.
Hey,
I'm having the following problem please let me know if anyone knows what is happening.
I have a call on Park 1 (701) and at the same time that I am attempting to retrieve the call from Park 1 I get an incoming call. This results in the two calls being bridged together on the parking lot. Is there any way to ensure the incoming call does not go into that parking spot? This only happens with sangoma devices. I have test this flow with Yealinks and Polycom's and on those devices, the call is retrieved perfectly fine and the incoming call remains call waiting.
Does anyone have any idea what could be causing an S505 to show “Network Down” on the screen? The phone still functions normally. Any help would be appreciated.
Hi, my old boss and I made the semi-bad call to migrate from our old POTS onto Comcast Business VoiceEdge at the start of the year, which has been the absolute HIGHEST-LEVEL of a dumpster fire VoIP system due to an almost endless list of issues...
Pretty soon we're gonna be migrating to on-prem F&OS EspoCRM to replace limiting Zoho CRM. It's an absolute drop-dead requirement that the new VoIP system integrates with the new CRM, since Scamcast BVE wasn't even one of the 120+ supported VoIP systems for Zoho! I hadn't heard about Asterisk until I saw it named on EspoCRM's VoIP extension. After some initial research, it sounds super interesting but seems a bit convoluted to get started with. I decided to give Sangoma a call and discussed some initial details regarding their Switchvox system, which I believe implements a fully-Asterisk backend?
I'm just curious and wondering what everyone's experiences has been with using this offering from Sangoma as well as anyone's dealings with the company as well? We're quoting a 55-seat system and will be checking out a system demo next week. We're a small furniture manufacturer with mostly on-prem IT infrastructure, so we don't need any crazy advanced features. We're comfortable with FOSS web apps, of course using EspoCRM, Wazuh endpoint management & sysLog, SnipeIT asset management, and osTicket service desk. To that end I guess I'm also wondering if this is the best way to go about onboarding onto an Asterisk-based phone system or what paths others have ventured down?
Thanks and any responses appreciated!!!
I have a Sangoma PBXact VOIP, and Sangoma S505 phones, the phones will tend to start getting garbled vocals or they brige to the PC stops working, rebooting the phone fixes the problem, so I am wondering if there is an option to autmatically restart the phones every couple of weeks or so?
I seek and will repay assistance configuring Zapier to log incoming and outgoing calls by looking up the number of the call and searching the match to a matter and logging the call (as SF does, as a task) to that matter in a way that updates the record but also adds a count in the “last called date” and “number of calls” fields for that contact’s matter.
https://zapier.com/apps/sangoma-freepbxpbxact/integrations/salesforce
https://zapier.com/apps/salesforce/integrations/sangoma-freepbxpbxact/588840/update-salesforce-records-with-new-sangoma-outbound-calls
https://community.zapier.com/general-questions-3/updating-salesforce-contact-record-log-a-call-3505
I cannot for the life of me get it to do this for outbound or inbound calls. I can get it to find the contact and log tasks but it doesn’t log them in a way that relates to the last called and number of calls and it doesn’t list the logged call with all other activities in the timeline.
Anyone know any resources or contacts that could assist here? I would be interested and downright eager to work something out ASAP.
