I recently stayed at Encore Boston Harbor and as my first time using the FHR benefit I was very happy to get an upgrade to a suite.
I wanted to hear what other folks’ experience with FHR, either good or bad. I would also want to see what hotels you guys would recommend based on your experience? Any feedback is welcomed.
Hi all,
I just wanted to know if anyone has experience booking between AMEX’s FHR collection and Chase Reserves LHR collection? Does anyone know if one more hotels more than the other, or maybe perks? Is there a preference or pretty much the same thing? Would love to hear some answers or experiences.
TIA!
For context: my girlfriend, her dog (a 92 pound Amstaff named Tyler), and I are driving back from Texas to Florida following Thanksgiving. The first leg of the trip put us in Mobile, Alabama - a good 7+ hour drive from where we were staying. My girlfriend made the reservation at the La Quinta Inn & Suites by Wyndham Mobile - Tillman’s Corner as La Quinta hotels are pet friendly.
My girlfriend made the reservation on the official Wyndham page, receiving a confirmation number via email. I should also mention she’s a gold status member with Wyndham whatever that means (apparently not much).
Since we were estimated to arrive at 10:30 pm, we called ahead to let them know we were going to get in late. The front desk clerk answered and proceeded to assure us: “No worries - I’ll be here all night.” She then hung up, without even asking for either our name or confirmation number, which I can only assume must be this establishment’s proper procedure.
We arrive, not even 3 hours from when the call was made. My girlfriend walks in and watches as the lady at the front desk hands a customer his room key. When my girlfriend speaks with the lady, she immediately recognizes the lady to be the same person she spoke with on the phone.
My girlfriend began to tell the lady she had a reservation. The lady informed her they were overbooked. My girlfriend rebutted saying how she was the one that called earlier to let them know we were getting in late and how specifically she had said it would be fine. The lady replied that she understood but “they” overbooked them. When my girlfriend asked who “they” were, the lady responded naming one of the big online booking platforms (hotels.com/Travelocity). My girlfriend objected saying how she is a Wyndham member and made the reservation directly on the Wyndham website. The lady then tells my girlfriend how “she tried to call and had left voicemails.”
Now, two important points to mention here 1) my girlfriend’s phone shows no record of any call or voicemail being received 2) the lady at no point asked for my girlfriend’s name or confirmation number - how would she even know who my girlfriend is?
Getting back to the interaction - my girlfriend then pressed her on how the man that had just come in had been able to get a key. The lady answered admitting that the man had just walked in. When my girlfriend objected saying how she had a reservation, the lady informed her once again how ”they” overbooked them.
At this point my gir
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