Long post, TLDR at the bottom
We arrived a little over an hour earlier, however little did we know that the information displayed on the big screen regarding flights and their status was updating inconsistently. In the case of my brother's flight, it wasn't being updated at all.
We were under the impression that either the flight was delayed or the gate was still closed, but as the time grew closer we realized something was wrong. Alas after asking around (and this is still before the scheduled flight), that my brother had missed his flight.
Upon asking in various offices we were told that "the screen doesn't necessarily need to update your flight/boarding status" which left me speechless. How could you leave people under the impression that it does then? Why update some flights and not others?
Nobody besides fellow citizens were willing to help, except for one officer that did the bare minimum to follow up on the flight. We tried getting in touch with the airline's representative, but nobody was at the office.
The speakers at the airport are so inaudible and poor in quality you can't make out what they're saying. Every few minutes there was this loud, high-pitched noise that further disrupted the atmosphere and caused discomfort.
My flight was a few hours away from his, which meant that I couldn't assist my family anymore regarding this issue. They had to try to solve this on their own without my assistance.
This is where the worst in the staff was observed.
There was a massive line in the luggage check-in, apparently 2 employees hadn't shown up and one person was handling 3 flights. The lines were disorganized, nobody knew where to go and some people were standing for over an hour for nothing.
Despite acting orderly and staying in line, we were constantly asked (in no polite way) to make way for various staff members to pass through (that's how many people there were).
People, guilty of no wrongdoing besides asking valid questions, were often replied to in a condescending manner. At one point one of the staff yelled at a person asking which counter to go to, despite the screen not displaying that key piece of information.
I stood for so long that my back hurts now. My brother's ticket is now worthless. The reservation I made for the hotel for him is about to get a last minute notice. His school is restarting soon, and he had a tight schedule to perform a 10 day quarantine, during which he would have missed a few classes as things were.
I thin
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