This is a long post so I apologize ahead of time.
Hello all,
I'm hoping I might get some advice as I'm caught in a pretty exhausting situation with a bad car purchase. So back in July of 2020, my mother purchased a 2015 Jeep Compass from a local dealership in the Baltimore Maryland area where she lives. I currently live in New Orleans Louisiana and was looking for a car locally until my mother found this one. The dealership is located in Ellicott City, MD so not far from where she is in Baltimore County. She took it for a test drive, everything seemed in order, and we decided it was a decent deal on a car that had plenty of room that I could take back to New Orleans with me. We also purchased the extended Powertrain warranty for 3 years just in case.
I flew in from New Orleans at the beginning of August, but as soon as I drove it I starting noticing issues. The biggest problem was that when it shifted gears during acceleration, it would shift really hard, specifically from 2,000-3,000RPM. The 2015 Compass uses a CVT automatic transmission and I hadn't read any particular issues with it but I asked around with friends and they said it felt like the transmission was slipping. I'm not a car person at all, but I do know that a transmission slipping is a VERY expensive repair and considering I had literally just gotten the car (July 29th specifically) it seemed like something the dealership needed to fix.
My mother and I returned to the dealership after a few days and told them about the issue. The representative said that because we purchased the vehicle so recently, he would have the mechanic take a look. We left the car with the dealership, and in the next few days we got a call saying that they need to replace the transmission cylinoid and one tire, confirming it should run fine after the repair. We returned to the dealership about a week or so later and picked up the car. As we were driving back home, we noticed that the car continued to have the same problem. Again, every time the vehicle would accelerate and change gears, the car would shift noticeably hard.
We returned to the dealership AGAIN in the following week. This time when we arrived we stated that we felt the transmission in this vehicle was slipping and needed to be replaced. The dealership representative told us that the mechanic would take another look and that if the transmission needed replacing they would replace it. We adamantly stated that we absolutely want the transmission repla
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