UPDATE: It FINALLY showed up holy shit. I told them other day for the hundred time that I didn't have the customs info they were asking for because I'm not a business, and this time they were like "Oh we'll just clear it as a home shipment then" and it showed up today!!
Anyone else had packages get stuck at Castle Donington? I've had a package stuck there for almost a week and the only time it's been scanned since then was to go through customs (for the second time?). Everyone I've talked to at customer service has given me different answers ("It's on the way", "It's just going through customs again", "It should be there by the end of the day", one woman just hung up on me lmao), but it still doesn't seem to have left Castle Donington. And the delivery date has been delayed several times so far.
I've seen other posts on here before about stuff getting stuck there (as well as all the horrendous google reviews for it, yiiikes), so I'm a bit paranoid about my stuff just not arriving. Normally it wouldn't be a huge deal, but I've got most of my PC parts in there (I'm staying in the UK for awhile, so I sent them over from the US while I was still there), so replacing all of it is gonna be painful, if it comes to that.
The person I talked to at customer service today apparently marked it as "urgent" and said she would make sure it gets sent to the local delivery place today, but I'm not sure if I should get my hopes up.
So should I just wait and see if it shows up? Call them again? Or should I file a claim and start replacing everything?
I have a package that's been stuck at Castle Donington, UK since October 11 and I require assistance in getting it returned back to the sender.
The UPS EU Escalations team apparently cannot get hold of anyone at Castle Donington to deal with this matter.
Please help!
Hey everyone !
So basically i'm from France and I ordered something on Amazon UK. They shipped it on September 28th via UPS and it was supposed to be delivered on September 30th according to them. The thing is the parcel has not moved since September 29.
I only have those two scans :
29/09/2021 21:52 On the WayCastle Donington, United Kingdom
29/09/2021 17:55 ShippedManchester, United Kingdom
I've heard that the UK is going through a driver/petrol shortage so this might be why my package is late but still :/
I cannot contact anyone from UPS France since they tell me that they can't do/access anything because the parcel is not in France.
I’ve got some plants coming from Poland, they were meant to arrive last Wednesday and they’re still waiting to clear customs. Does anyone know how long this will take or if there’s anything I can do? Help me before they die 😂
hello, anyone here work at castle donington warehouse? had a parcel stuck for nearly 5 weeks. I would be grateful for any help
thank you
I will update this thread with live info as it comes out. Feel free to post any pictures/videos, updates, comments, questions, etc. here.
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